Returns & Refunds Policy

At snöres, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, returns are typically only accepted for damaged or incorrect items. Please contact our support team within 48 hours of delivery to initiate a resolution for any issues with your order.

Return Process

• 1.
  Report the Issue

  Email our customer service team with your order number and clear photos of the damaged or incorrect food items.

• 2.
  Verification Process

  Our quality assurance team will review your claim within 24 hours to ensure it meets our safety and hygiene standards.

• 3.
  Resolution Approval

  Once verified, we will offer you the choice of a full refund to your original payment method or a complimentary replacement shipment.

• 4.
  Refund Processing

  Approved refunds are processed immediately and typically appear in your bank account within 3 to 5 business days.